Frequently asked questions
Where are the garments manufactured?
Within the Continental range the majority of styles is manufactured at our state-of-the-art factory in rural Bangladesh, some top-end styles are made in Turkey and a few fleece styles are made in China. EarthPositive and Salvage ranges are produced entirely in India.
Will the garments shrink in the wash?
The garments comply with the general performance standards in the clothing retail industry. Some shrinkage and twisting may occur after washing but will stay within the acceptable limits for dimensional stability performance. To minimize shrinking and twisting, it is recommended that the wash temperature does not exceed 40C in a standard or delicate washing cycle, and the garments are reshaped before drying on a line or flat. Hot washes and tumble drying is likely to affect the dimensional stability of the garments and may also cause fading of colour. For the sake of protecting the environment, we say: wash at 30C or below, do not tumble dry, line dry and only iron when necessary.
Are the T-shirts suitable for printing and decorating?
All our garments are reactive dyed and ready for decorating in a wide variety of screen printing techniques including discharge printing, heat transfers, sublimation printing and embroidery. The garments perform particularly well in digital direct-to-garment printing.
Do the T-shirts have any labels or tags?
Continental garments have a plain size label in the back neck and a logo on the inside wash/care label. EarthPositive garments have a back neck label with size, the EarthPositive “Tick” symbol and the wording “Climate Neutral”. The inside wash/care label has the EP and low carbon logos. Salvage garments have a back neck label with size, the Salvage “Links” symbol and the wording “100% Recycled”. The inside wash/care label has the Salvage logo and certification marks. All the wash/care labels carry the FWF symbol except the products made in China.
How long will it take for me to receive my order?
All orders are usually picked, packed and despatched the same or next working day. The transit time depends on the delivery service.
What is next day delivery?
Our standard delivery service with the mainland UK is the “next day” service, which means the goods are normally delivered the next working day before 5 pm. However, as with all transport services, there is no absolute guarantee, and on rare occasions there may be a delay in delivery due to adverse weather, road conditions, etc. For deliveries outside the mainland UK, the standard transit time varies from 2 to 4 days depending on the destination. Our standard UK delivery service is provided by DPD and overseas by UPS. You will receive an email notification when the goods are despatched, and will be able to track the shipment online through the link provided.
How much is the delivery cost?
The standard charge in the UK is £5 for every bag or box of garments. Please refer to the price list to find out how many garments of a particular style fit in one box. You will see the delivery charge calcuation on the checkout page in our Webshop. Large consignments will be charged at lower rates per carton. You will be notified when this applies to your order. Transport charges for deliveries outside the mainland UK vary depending on the destination. You will be given the applicable charge on the Webshop at the point of checking out and completing your order.
How often does stock get replenished?
All product lines are regularly replenished. We strive to minimize “out of stock” periods, however periodically, especially in high season, items may be out of stock for a period of time. The Webshop shows details of forthcoming deliveries.
Can I return goods to you? What is your returns policy?
Samples are non-returnable. Faulty garments can be returned free of charge for a refund or exchange within 28 days of supply. Unwanted garments may be returned, subject to approval, within 28 days of supply but a re-stocking fee of 20% will be applied. In every case, a returns form has to be submitted through the Webshop, and an official authorization received before any goods are sent back. Please note, unauthorized returns will be rejected by the warehouse. Please refer to our Terms & Conditions.
What are your payment terms?
All new customers will be set up on a pro-forma basis, which means the cost of goods and transport has to be pre-paid before delivery. Orders are placed and payments made through our secure online Webshop. Established customers with a trading history are welcome to apply for credit facilities.
What are the minimums for ordering?
There are no minimum order quantities - you can order one garment (a sample).
How can I check stock quantities?
The Webshop shows live inventory of all our stock products.
Made To Order
What are the minimums for bespoke manufacturing orders?
The minimum production from our Turkish factory is 200 pieces per style, size and colour, when using core fabrics, or 200 kg if the fabric is dyed to order. For fabrics that have to be developed and knitted to order the quantities might be higher.
What is the cost for bespoke orders?
All bespoke orders are quoted on the spot, individually, depending on the style and quantities.
How long does it take to receive a bespoke order?
It usually takes around 4-7 days to receive a pre-production sample for approval, although printed or embroidered samples may take a few days longer. Production will proceed once the pre-production samples have been approved. Production time ranges from 7 to 14 days for standard fabrics or 14 - 28 days for non-stock fabrics and garments that incorporate printing, appliqué or embroidery.
Can you do printing, embroidery, labelling and add swing tags with bespoke orders?
Yes, we run a high quality screen printing that is also certified to supply organic garments. The minimum print run is 500 pcs per print design. Embroidery service is also available in most cases. And yes, we do produce and sew in woven and printed labels, and attach swing tickets, bar codes, etc.