Frequently asked questions


Will the garments shrink in the wash?
The garments comply with the general performance standards in the clothing retail industry. Some shrinkage and twisting may occur after washing but will stay within the acceptable limits for dimensional stability performance. To minimize shrinking and twisting, it is recommended that the wash temperature does not exceed 40C in a standard or delicate washing cycle, and the garments are reshaped before drying on a line or flat. Hot washes and tumble drying is likely to affect the dimensional stability of the garments and may also cause fading of colour. For the sake of protecting the environment, we say: wash at 30C or below, do not tumble dry, line dry and only iron when necessary.
Are the T-shirts suitable for printing and decorating?
All our garments are reactive dyed and ready for decorating in a wide variety of screen printing techniques including discharge printing, heat transfers, sublimation printing and embroidery. The garments perform particularly well in digital direct-to-garment printing.
How long will it take for me to receive my order?
All orders are usually picked, packed and despatched the same or next working day. The transit time depends on the delivery service.
What is next day delivery?
Our standard delivery service with the mainland UK is the “next day” service, which means the goods are normally delivered the next working day before 5 pm. However, as with all transport services, there is no absolute guarantee, and on rare occasions there may be a delay in delivery due to adverse weather, road conditions, etc. For deliveries outside the mainland UK, the standard transit time varies from 2 to 4 days depending on the destination. Our standard UK delivery service is provided by DPD and overseas by UPS. You will receive an email notification when the goods are despatched, and will be able to track the shipment online through the link provided.
Where are the garments manufactured?
The Earth Positive range is manufactured at our state-of-the-art Green Sustainable Factory in India. Our Earth Positive Factory is the first clothing factory in south-east Asia to have received a platinum award LEED (Leadership in Energy and Environmental Design) Green Factory status. It is recognised as one of the best factories in the whole of India in terms of health and safety, labour standards, workers welfare and environmental protection practices. The ultra-modern factory, located in southern Indian countryside, opened with one production unit in 2012. Since then it has grown to five state-of-the-art production units. The factory is powered by renewable energy generated from its own wind turbines, photovoltaic and solar panels. Some items from our old lines, COR, Salvage & FairWear are manufacture in our sustainable factory in Turkey.
Do the T-shirts have any labels or tags?
Continental garments have a plain size label in the back neck and a logo on the inside wash/care label. EarthPositive garments have a back neck label with size, the EarthPositive “Tick” symbol and the wording “Climate Neutral”. The inside wash/care label has the EP and low carbon logos. Salvage garments have a back neck label with size, the Salvage “Links” symbol and the wording “100% Recycled”. The inside wash/care label has the Salvage logo and certification marks.


How often does stock get replenished?
All product lines are regularly replenished. We strive to minimize “out of stock” periods, however periodically, especially in high season, items may be out of stock for a period of time. The Webshop shows details of forthcoming deliveries.
Can I return goods to you? What is your returns policy?
The return of any goods for credit or exchange must be authorised in advance by the Accounts Department and sent in with the correct Returns Note. Samples are non-returnable. Any claims must be made within seven days of receipt, and any goods returned within the following seven days (in total within 14 days of receipt). Unwanted garments may be returned, subject to pre-approval, within 14 days of receipt, but a re-stocking fee of 20% will be applied. In every case, a returns form has to be submitted through the web shop and an official Returns Authorisation Note issued in return, before any goods are sent back, as unauthorised returns will be rejected by the warehouse. Please refer to our Terms & Conditions.
What are your payment terms?
All new customers will be set up on a pro-forma basis, which means the cost of goods and transport has to be pre-paid before delivery. Orders are placed and payments made through our secure online Webshop. Established customers with a trading history are welcome to apply for credit facilities.
What are the minimums for ordering?
There are no minimum order quantities - you can order one garment (a sample).
How can I check stock quantities?
The Webshop shows live inventory of all our stock products.

Made To Order

What is the cost for bespoke orders?
All bespoke orders are quoted on the spot, individually, depending on the style and quantities.
How long does it take to receive a bespoke order (Made to Order)?
We offer 2 different Made to Order services, one from our Earth Positive factory and one from our Turkish factory. Earth Positive Factory: Stock fabric in stock colour 8-10 weeks Stock fabric in bespoke colour 10-12 weeks Stock yarn in bespoke fabric 10-12 weeks Bespoke yarn 12-15 weeks Additional for embellishments 1-2 weeks Turkish Factory: We typically produce and deliver orders within 28 days (by road freight) or as quickly as 21 days (by air freight).
Can you do printing, embroidery, labelling and add swing tags with bespoke orders (Made to Order)?
Yes, we run a high quality screen printing that is also certified to supply organic garments. Embroidery service is also available in most cases. And yes, we do produce and sew in woven and printed labels, and attach swing tickets, bar codes, etc.
What are the minimums for bespoke manufacturing orders (Made to Order)?
We offer 2 different Made to Order services, one from our Earth Positive factory and one from our Turkish factory. Earth Positive: Minimum orders for production Stock fabric in stock colour 600 Ts or 300 hoods per colour Stock fabric in bespoke colour 750 Ts or 400 hoods per colour Stock yarn in bespoke fabric 1,200 Ts or 600 hoods per fabric quality Bespoke yarn 3,000 Ts or 2,500 hoods per yarn quality Minimum orders for embellishments Screen printing 500 Heat transfers 250 Embroidery 100 Digital printing 10 Turkish Factory: Stock jersey fabrics -400 pieces per style & colour Dyed-to-order fabrics - 200kg Developed & knitted fabrics - Minimums on special and knitted fabrics will vary depending on the fabric